The Phoenix Zoo is currently seeking a Guest Experiences Manager to oversee and improve upon the day to day operations of the 4-D Theater, Stingray Bay, Carousel, Giraffe Encounter, Camel Rides, Pedal Boat Rentals and Seasonal Experiences, as well as researching competition and proposing new retail opportunities.  This person will maintain exceptional standards for guest service, cleanliness, and physical appearance of all locations within the department. Additionally, is responsible for managing the budget, recruitment, training, motivation and evaluation of staff. All Guest Experiences personnel need to be effectively cross-trained to support fluctuating business needs at all department locations. Furthermore, the Guest Experiences Manager will work closely with other departments to support marketing initiatives, ensure successful operations, manage an effective signage program, and ensure efficient operation of the Gateway Ticketing System. This person will be our primary resource to receive and respond to on-site guest service inquiries and complaints as well as conduct front line decision-making and problem solving in a courteous and professional manner.

The Phoenix Zoo was born of a spirit of community and the efforts of small group of dedicated volunteers, and carefully nurtured through the support of millions. We have enjoyed a truly remarkable first 50+ years.  Come be a part of our next 50 years and inspire millions more, connecting them with the natural world in new and fascinating ways. Whether you are on the lookout for awe-inspiring Asian elephants, on safari to spot the great Sumatran tiger or seeking towering giraffes roaming the Savanna — a day at the Zoo offers adventures like no other place in the Valley of the Sun. With exciting experiences like Stingray Bay, Giraffe Encounter, Monkey Village, Safari Train and many more, a visit to the Zoo is memorable for everyone. 