The Phoenix Zoo is currently seeking a Membership Manager to oversee the planning and implementation of programs and events designed to increase, upgrade and retain households and revenue for the Phoenix Zoo’s membership program. A key aspect of this position will be managing all communication tied to memberships such as telemarketing, mailings, signage and collateral materials. The Membership Manager will work closely with other departments to develop initiatives to grow membership revenue, create new elements for partnership activation and develop benefit structures for various membership levels, and strategically align our Zoo Membership program with the high-level Guardian Membership program. Personnel management duties will include ensuring exceptional standards of guest service, managing the budget, and coordination of training for current and new employees on applicable software and processes. 

The Phoenix Zoo was born of a spirit of community and the efforts of small group of dedicated volunteers, and carefully nurtured through the support of millions. We have enjoyed a truly remarkable first 50+ years.  Come be a part of our next 50 years and inspire millions more, connecting them with the natural world in new and fascinating ways. Members know that their contributions are giving us more possibilities for the future, and we want to make sure that our membership program reflects our appreciation for the continued and growing support of the community. 