The Phoenix Zoo is currently seeking a Guest Services Manager to oversee and improve upon the day to day operations of Admissions, School Group Entrance, Turnstiles, Stroller/Wheelchair Rentals, Membership, Reception and Call Center. This person will maintain exceptional standards for guest service, cleanliness, and physical appearance of all locations within the department. Additionally, is responsible for managing the budget, recruitment, training, and motivation and evaluation of staff. All Guest Services personnel need to be effectively cross-trained to support fluctuating business needs at all department locations. Furthermore, the Guest Services Manager will work closely with other departments to coordinate promotions to increase attendance, manage our automated telephone system and Gateway Ticketing System, and ensuring methods are in place to generate applicable reports on effectiveness of various initiatives. This person will be our primary resource to receive and respond to on-site guest service inquiries and complaints as well as conduct front line decision-making and problem solving in a courteous and professional manner.

For more than half a century, the Zoo and its animals have amazed guests from across Phoenix and around the globe. We have enjoyed a truly remarkable first 50+ years.  Come be a part of our next 50 years and inspire millions more, connecting them with the natural world in new and fascinating ways. A visit to the Phoenix Zoo opens a wondrous world of curiosity, imagination and discovery; imagine being a key player in igniting that passion in the hearts of the community. 